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Meet the team

Our friendly team is made up of strategists, creatives, writers, and client and project managers who are all experts in their field. We’re innovative thinkers, creative problem solvers and committed to always doing better – for our clients and for ourselves.
Clare Lydon Anthracite-1
Clare Lydon
Managing Director
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Clare has nearly twenty years’ experience in marketing strategy for the public and third sectors. As Founder and Managing Director at Eleven, Clare’s specialities include strategic thinking, brand development, stakeholder engagement and campaign planning.
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Andy Lester
Andy Lester
Head of Creative
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Andy is an experienced creative and lecturer, and has made his mark at a number of award-winning agencies across the UK, Australia and North America. Andy is passionate about working alongside our strategy team to bring purpose-driven projects and big ideas to life.
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Julie Neilson PURPLE-1-1
Julie Neilson
Head of Strategy
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Julie has over 20 years' agency experience and is passionate about uncovering people's inner motivations to understand and apply the drivers of behavioural change. She brings a breadth of perspective from working across a number of industry sectors and clients, and her favourite projects include encouraging people to stop smoking; helping ethnic minority audiences to access mental health services and boosting teacher recruitment.

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Ella Cooper_Pink 1
Ella Cooper
Head of Operations
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With over five years' agency-side experience across purpose-driven marketing and healthcare, having worked for Havas Lynx, Ella supports account handlers with project planning and offers strategic support on projects. Ella manages our agency’s Operations team.

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Jane Read
Head of Client Services
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Jane is Eleven's Head of Client Services and has worked agency-side for over twenty-five years, working with clients such as Channel 4, Hyundai and Guy's and St Thomas' NHS Trust. A skilled strategist, she enjoys digging into your brief and suggesting alternative approaches to deliver your objectives.

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Joy Pendleton Blue-2-1
Joy Pendleton
Senior Account Director
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Joy has worked in creative agencies for over 20 years, starting as a designer until she found her home in Client Services 15 years ago. Joy has worked with brands such as University of Cumbria, NHS England, Arcadis Gen, Innocent and Fever-Tree. Joy is deeply passionate about her work and finds great enjoyment in collaborating with fascinating individuals and brands that make a difference.
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Mel Hurst_Pink-2
Melanie Hurst
Senior Account Manager

(New Business)
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Melanie is a marketing graduate with 18 years’ experience working within the marketing and communications industry. As Eleven’s new business specialist, Melanie will manage your onboarding process to our agency and ensure a smooth transition of your account across to our Client Services Team.

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Liz Ostrowski
Account Director
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Liz has a wealth of creative project management experience – creating content to engage, inform and educate audiences on behalf of charities across the UK, including NSPCC, Prince's Trust, IVCC and WRAP. Liz will proactively drive this project forward on your behalf, managing the internal teams to deliver high quality assets for you.

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Hollie Newborough-Fox_ nthracite-1
Hollie
Newborough-Fox
Account Manager
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Hollie is an talented project manager with over 5 years agency experience. She will proactively drive this project forward on your behalf, managing the internal teams to deliver high quality outputs for you. She is always on hand to discuss the project and will provide regular
progress updates.

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Emily Roberts
Emily Roberts
Account Manager
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Emily is an accomplished Account Manager, bringing a unique blend of expertise in client services and a deep understanding of human behaviour - rooted in a degree in Psychology. With a passion for cultivating strong relationships, Emily's strategic and empathetic approach enables her to anticipate client needs and provide tailored solutions that deliver great results.
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Leo Mellor_YELLOW_NoGradient-1
Leo Mellor
Account Executive
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With a background in English Literature and scientific marketing, Leo is proficient at digging into the technicalities of a project to meet all aspects of a brief. Focused on detail, Leo will liaise closely with you and internal teams to deliver projects to the highest of standards.
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John-Paul Atley
John-Paul Atley
Operations Manager
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John-Paul takes ownership of successful project delivery at Eleven, ensuring that everything is delivered on time while also remaining in budget.

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Alex Tacey
Alex Tacey
Operations Executive
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Alex supports with scheduling operational resources, including all creative resource, to ensure that all jobs are delivered on time and within budget.
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Harley Thompson
Harley Thomson
Senior Creative
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Harley has over 8 years’ experience of creative graphic design for print and digital channels especially for HE and NDPB organisations, and is highly experienced at concept development and ideation to communicate key messages that solve marketing communications problems – and that are easily understood. His extensive experience also means that he’s an expert in finalising files and production.

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Joe Hardy
Junior Graphic Designer
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As a recent graduate from Liverpool John Moores University, Joe brings a fresh and valuable insight to the creative work we produce for our higher education clients in particular. Joe supports our creative studio by creating impactful content that will captivate your audience.

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Mark Critchley
Artwork & Accessibility Lead
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Mark has over 16 years’ design, art working and video editing experience, gained at some of the UK’s most respected agencies, including McCann Medical. Mark carries out detailed quality control checks for all creative that passes through our design studio. Mark is also an accessible design specialist, so he will ensure your work is fully accessible to WCAG.2 AA standards.

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Sarah Latham_Green-2
Sarah Latham
Marketing Manager
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Sarah is a Chartered Institute of Marketing accredited professional with eight years’ agency-side experience. Sarah is dedicated to driving growth, building brand recognition and cultivating lasting relationships with our audience. Armed with the latest industry knowledge and best practices, Sarah spearheads our agency marketing activity with dedication and flair.

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We're hiring
We’re hiring!
Account Manager
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