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When people don’t know how to help, they don’t tend to act. And the smallest action really can save a life.

When people don’t know how to help, they don’t tend to act. And the smallest action really can save a life.

This simple truth was at the heart of our award-winning behaviour change campaign for Samaritans and Network Rail.

Our research focused on the human impact of seeing a stranger in need of help: in this situation, people wanted to help but were scared of getting it wrong. We needed to overcome people’s natural inhibitions and give them the tools and confidence to act.

Simplicity was the key to our creative, with clear engaging typographical treatment highlighting the sort of conversational icebreakers people tend to use.

Winner

Best Public Awareness Cause Campaign

2022

Purpose Awards

Over 50 campaign assets were created to work across a multi-channel campaign delivering over 23 million impressions, exceeding the originally forecast impressions by 15%.

And a total of 144 pieces of news coverage were achieved, with a combined circulation of 28.5 million.

We were delighted to win the Best Public Awareness Cause Campaign at the Purpose Awards 2022, and to have been shortlisted for several other renowned industry awards.

But the point of this campaign was action. And pre-and post-research indicated that following the campaign respondents were twice as likely to have the confidence to intervene when their gut instinct told them something was wrong (85% vs 42%).

And while measuring the ultimate objective of the campaign was clearly impossible, our genuine hope is that the shift in attitude and behaviour achieved means many more lives can be saved on the railway.

23 million impressions
Circulation of 28.5 million
Audience 2x as likely to act
Samaritans

“Eleven was a dream to work with! They provided guidance and a range of suggestions to ensure that we were making the most efficient use of the budget. The creative concept they produced was engaging, simple and had an adaptable design, along with powerful messaging to encourage audiences to take action.”

Campaign Manager, Samaritans

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